contactus@servicesats.com
+91-129- 6612001

Place We strive to work with ethics and deliver quality in all assignments we take. Our effort with people is to make sure that all voices are heard and we invest in nurturing an individual’s talent into specialized skills. The spans of services we provide has enabled us build this learning platform and offer unprecedented growth opportunities to our employees. A significant number of our officers have grown within the organization to take larger roles and it is this approach that makes ATS Services an employee friendly organization with an environment that is bred for growth and satisfaction. It is no surprise that average association period of the core team working at ATS is more than 10 years!

 

Work Culture – Driven by our vision of driving profitability for our clients, work culture at ATS encourages and rewards performance. We believe all employee’s contribute to the best of their ability when there is freedom of thoughts and expression with recognition for an individual’s contribution to the organization.

 

People / Career prospects – Everyone at ATS Services shares one expression in common and it is the passion to own and drive initiatives to success. We welcome all individuals who are spirited and determined to make a positive mark with their efforts. The nature of our business invites talent from sales, customer service, IT solutions and marketing backgrounds. Specialized skills and experience in the banking/finance, insurance and consumer companies domain is a key ingredient for larger roles.

 

Job Openings

 

1. Agent voice (Openings in collections, customer service, retention, sales)

 

Key Skills

  • Good communication skills.
  • At least 6 months experience in calling – domestic bpo.
  • High energy and achievement orientation level.
  • Graduates/Undergraduates both can apply.
  • Minimum age requirement is 18 years of age.
  • Fluency in English /Hindi and Telugu/Malyalam/Kannada/Tamil/Oriya for regional callers.

 

2. Team Lead – Retention

 

Key Skills

  • Delivery of team, service level components, quality and productivity targets & indicators
  • Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
  • Operational Management: Managing the floor, adherence to schedule, Problem resolution
  • Motivation, leadership for a team and developing future leaders
  • Should be well versed in excel and other MIS tools
  • Strong Analytical, logical and Communication skills
  • Candidates with Language Skill – Telugu, Kannada, Tamil, Malayalam will be preferred
  • Work Experience in Retention / Insurance domain will be preferable.

 

3. Software Trainee

 

Key Skills

  • Knowledge of C++, SQL and PHP will be preferred.
  • Knowledge / Exposure of Dialer Based Applications will be an added advantage
  • Strong Analytical and Logical Skills
  • Amicable and team player

Please Note:

  • For people applying to the collections campaign position, it is preferred that they are RBI Certified.
  • For vernaculars, freshers are also welcome to apply.

Send us your updated resumes on kguglani@servicesats.com

Contact No. - 011- 6604 4016 / 011 - 6604 4035

Case Studies

  • Setup Pan-India centralized operations for tele-sales of Insurance products

    Business Challenge: A leading credit card company wanted to cross sell life/non-life insurance and other fee based products to its existing customer. It was a new initiative for the period when it was thought (2002-03) and the biggest challenge was closing the sale which involved collection of certain documents from the customers.

    ...
  • Evaluation, Procurement and Implementation of a Loan Management System

    Business RequirementIndia’s leading NBFC wanted to upgrade from a legacy system to a new advanced loan management system.

    ...
  • To build collection infrastructure for a Private Bank

    Business Requirement: One of the largest Private Banks approached us to work with them in designing and implementing an efficient collection infrastructure for their existing retail loans. Once implemented, the Bank wanted to move into retail lending with more products and in a more aggressive manner.

    ...

Testimonials

  • We started working with ATS Services in the year 2003. ATS Services worked with the SBI cards team to pioneer an industry leading online verification process that became the bedrock of our expansion and growth plans. During the course of engagement we launched many products and initiated many processes at ATS Services. The company maintained the consistency in results that was appreciated and acknowledged all throughout the region. The ...

    Paramdeep Singh
    Vice President
    Insurance, SBI Cards
  • We have worked on two projects with ATS Services in our technology area. The first consulting assignment comprised of an evaluation of our core system requirements and recommending the best system based on our need. A joint team of ATS Services and our employees developed an RFP, responses were reviewed and detailed technical and commercial discussions were held with the three most competitive quotes. ATS Services worked with us on clos...

    Sharad Agarwal
    Chief Technology Officer
    Religare Finvest
  • Our association with ATS Services goes back many years. Soon after we commenced business, we invited ATS Services to work with us to select and purchase an appropriate Loan system for our needs. ATS Services brought in the technical expertise and experience to assess available Loan Systems and identify the key functionality that we required. They worked with us to design an appropriate RFP, which was circulated to the top three loan sy...

    Kavi Arora
    Managing Director & CEO
    Religare Finvest Limited

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